Holding People Accountable

Definition
Holding People Accountable involves the ability to be totally clear with others about what has to be achieved, to what standard, by when, within what budget, and then make clear their accountability for delivery.

Sub skills
Level 1 - " Provides Direction" 

Gives clear instructions and lets people know what is expected of them. Accepts accountability for own actions and performance Sets limits for others’ behaviour. Does not bully or harass and does not tolerate inappropriate behaviour in others.

Level 2 - " Demands High Standards" 

Demands high performance or results from others by setting example. Monitors performance against clear standards or deadlines, providing appropriate feedback when required. Helps individuals to start again when setbacks occur.

Level 3 - " Holds People Accountable for Performance" 

Holds people accountable for their actions and performance. Challenges individuals openly and constructively about performance problems, adapting a firm but fair stance. Allows others to take credit when deserved.

Level 4 - " Addresses Longer Term Issues" 

Addresses longer term performance problems, removing poor performers from positions when necessary. Clearly states consequences, e.g. ‘if you don’t achieve this goal, this is what will happen’ Provides guidance and support as well as challenge and constructive criticism.

Assessment
Current methods used to assess ability in the skill.

Benchmarks
Statements that could serve as comparators for ability.

Relevant Higher Order Skills
Behavioural skills